Medical courier service: frequently asked questions.
Clear answers about medical courier service, cold-chain handling, scheduled routes, and coverage throughout Dallas–Fort Worth.
What medical items do you transport?
We transport laboratory specimens, blood samples, tissue samples, pharmaceuticals, medical documents, temperature-sensitive materials, and certain medical equipment. Our DFW medical courier service is designed for time-sensitive and regulated deliveries, with full chain-of-custody documentation.
Are your drivers HIPAA compliant?
Yes. All Eleven89 drivers are HIPAA-trained and OSHA-compliant. They follow established procedures for handling medical specimens and confidential materials, supporting compliance and accountability on every delivery.
Do you offer STAT medical courier service in DFW?
Yes. We provide STAT, Rush, and Regular same-day medical courier service throughout Dallas–Fort Worth. STAT deliveries are dispatched immediately and driven directly to their destination without additional stops.
What areas do you cover?
We provide medical courier service throughout Dallas–Fort Worth and surrounding DFW communities. Share your pickup and delivery locations when requesting service, and our team will confirm coverage for your route.
Do you handle temperature-sensitive specimens?
Yes. We provide temperature-controlled transport for specimens requiring cold-chain handling. Tell us the required temperature range, packaging, and monitoring needs during service setup so we can confirm the right method before pickup.
Can you set up a regular daily route for our clinic?
Absolutely. We create custom scheduled routes for medical offices, laboratories, and clinics throughout DFW. We will plan the route around your locations, pickup windows, delivery timing, and service frequency.
Do you provide a signed Business Associate Agreement (BAA)?
Yes. We provide a signed Business Associate Agreement so your organization stays covered under HIPAA when we handle protected health information. Ask during account setup so the agreement is in place before service begins.
What cold-chain equipment do you use for medical specimens?
We transport temperature-sensitive specimens in temperature-controlled coolers and cold-chain packaging matched to the specimen’s required range. Temperature monitoring is available on request. Tell us the target range and handling requirements, and we will confirm the equipment and method before pickup.
Are medical shipments insured against loss or damage?
Yes. Every medical run is covered by our commercial cargo and liability insurance. We provide a current Certificate of Insurance on request so coverage for loss or damage can be confirmed before the first pickup.
Ready to discuss your route?
Send the business details and our team will confirm the service requirements.
Do not submit patient names, medical records, specimen details, protected health information, or other clinical information through the public request form.